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FAQ's

FAQs

Who? What? Huh? Hmmm.. Life can be confusing at times, but we’re here to help with any Fashion Genie Boutique related questions!


Do you have a store I can visit?

Fashiongenieboutique.com is an online store and has no physical store available for customers to visit.





What brands do you stock?


We stock over 50 international brands, including our own Fashion Genie Boutique brand.





Do you have a size guide?

Our size guide is available on the product page, contact us at if you need help with ordering.



Is there someone I can contact?

One of our friendly Fashion Genie Boutique staff will gladly help you out with your order! Check out the contact us section for more information. 





Do you give discounts on clothing?

Occasionally, we provide special offers and discounts. Please sign up for our newsletter for discounts and promotions. 

 

Do you offer express shipping?

Unfortunately we are unable to provide a faster shipping method at this time.



How do I know if the purchase I made was successful?

When you make a purchase with Fashion Genie Boutique, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us. 



How long for delivery?

Delivery is within 7-25 Business days.

Can I cancel my order?

Orders may be cancelled 6 hours after your order has been placed, after this stage your order will be in processing. However you may return any unwanted items for a refund, read our return policy.

I’ve giving the wrong address and the order is shipped. Can I get a refund?

Unfortunately compensation will not be given if we ship to the address provided, even if the address provided was added incorrectly. 

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?


We have options available for customers that are not satisfied with their Fashion Genie Boutique purchase. For more information, read our return policy. 





How do I make a complaint?

We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.





Still have a question we haven't answered? Get in touch with us here.

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